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Check-in 3:00pm
We use highly efficient check-in procedures enabling guests to check in as soon as they arrive. |
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Check-out 12:00pm
Check out time is noon. Please vacate your room by this time.
Late check-out
If you would like to extend your check-out time, please inform reception by 10am on the day of your departure. There will be an additional charge based on the hour(s) extended. Please note that late check-out may only be available depending on room availability.
Express check-out
Express check-out enables guests to check out more quickly by reducing the time required for check-out procedures. Please advise reception when checking in if you would like to use the express check-out system. On the last night of your stay, instructions together along with an invoice will be placed under the door of your room. |
For the safety of children
This hotel operates based on a comprehensive security policy in order to ensure that all hotel facilities can be safely utilized by children. There are staff present in the hotel lobby 24 hours a day. Also, in order to ensure safety, a double locking system is used in guest's rooms.
Non-smoking floors
Certain floors of the hotel are designated non-smoking floors. For guests who would prefer a non-smoking room, please advise the hotel staff when making your reservation.
We have disabled-accessible rooms available in the hotel.
For any guests with disabilities intending to stay at the hotel, please ask the staff to arrange this type of room for you.
At the Hilton Otaru, all facilities are available for guests accompanied by a guide dog for the blind or deaf or any other kind of service dog.We also have 2 rooms where accompanied dogs (10kg or less) can stay with their owners.
Hilton Otaru Floor Guide
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7-18F
Guestrooms
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We have 296 rooms in which guests can select a room with a view of the ocean or of the city. |
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6F
Bridal Foor
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The hotel chapel and temple, with an open atmosphere offering views of the Ishikari Bay and is surrounded by magnificent green nature, are the perfect way to start off a new journey together. |
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5F
Banquets and Conferences Rooms
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There are multi-purpose banquet and conference rooms available for use. |
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2F
Restaurants & Bar
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1F
Reception, Bridal Salon, Shops
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There is an entrance to the Wing Bay Otaru on the first and second floors of the hotel. Hilton Patisserie |
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B1
Car park
It is located at the main entrance on the 1st floor of the hotel. Drive up the slope following the signs, proceed past the revolving doors, and enter the car park at the end.
Guests staying at the hotel
Please take a parking ticket when you first park your car. When checking in at reception, we will exchange your ticket for a parking pass. Tickets that have been changed to a parking pass enable guests to use the car park whenever they please for the duration of their stay.
<Notice regarding the car park>
When entering and leaving the car park, make sure to always use the Hilton Otaru car park gate (at the gate in the area with the blue pillars). When leaving the car park, place the parking pass into the payment machine, remove it and the gate will then open. Also, when parking your car for the second or more times, without taking a new parking ticket, place your parking pass in the parking pass slot, and take it out when returned.
* If you inadvertently take a new parking ticket, your parking pass will be invalidated. Please go to the reception to have the parking pass reissued.
The fee for the car park is 1,000 yen per night.
Please pay at reception. Also, for guests using restaurants and banquets at Hilton Otaru, parking is free for the first 5 hours. Please hand your parking ticket to the hotel staff when you pay the bill.
Although the Hilton Otaru faces the Otaru Harbor Marina and Ishikari Bay, the hotel cannot be accessed from the ocean side.
If you need assistance on your way to Hilton Otaru, please donft hesitate to give us a call.
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Enquiries : 0134-21-3111
E-Mail : Otaru@hilton.com
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