FAQs

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FAQs

◆Parking

QDo you have parking spaces and if so, how much is it per hour / night?
AWe have 100 parking spaces. We have discount prices for guests, so please show your parking ticket to the staff. [Discount]
* Rooms 1,200 JPY/night (until 12.00pm the next day)
* Restaurant 2 hours for free
* Banquet 3 hours for free
* Wedding 6 hours for free
       

◆Access

QHow can we reach the hotel by public transportation?
AIt is convenient to use the Subway from JR or Kintetsu “Kyoto” Station.
It is 1 minute walk from Subway “Kyoto Shiyakusho-mae” Station.
Also it is 5 minutes walk from Keihan Sanjo Station, and 10 minutes walk from Hankyu Kawaramachi Station.
QHow can we reach the hotel by car?
AIt’s about 15-20 minutes drive from JR or Kintetsu “Kyoto” Station.

The hotel can be accessed from major interchanges;
Meishin Expressway
Approximately 20 minutes from Kyoto Minami or Kyoto Higashi exits (time varies depending on traffic) From Kyoto Minami Interchange After exiting the interchange, drive north on Route 1 towards Horikawa Dori. Turn right at Horikawa Oike intersection and again right at Kawaramachi Oike intersection. The hotel is located immediately on your left.

From Kyoto Higashi Interchange
After exiting the interchange, stay on the right lane and follow the sign to Sanjo. Turn right at Kawabata Sanjo intersection, and then make a left turn at Sanjo Oike intersection. Please stay on the left, and turn left at Kawaramachi Oike intersection, and you will find the hotel immediately on your left.

If you have a car navigation system, set the destination to the "Kyoto Royal Hotel & SPA" or "Kyoto Shiyakusho" (Kyoto City Hall)

◆Items related to rooms

QDo you provide internet access?
AWe offer complimentary internet access. LAN cables are installed in each guestroom.
QCan you keep luggage before check-in?
AYes. Please ask our Bell staff.
QCan we send luggage beforehand?
AYes. Please state your name, and arrival date and send them to arrive on the day you are staying or 1 day in advance.
QWhat is the cancellation policy?
ABasic Cancellation policy is as follows;
Cancellation 1 day in advance : 20% of room charge
Cancellation on the day : 80% of room charge
No show : 100% of room charge
However, it may vary according to the number of guests or the package,
so please contact Rooms Reservation at +81-75-223-8489.
QWhat is the check-in and check-out time?
ACheck-in time starts from 2 pm, and check-out time is 11 am.
QIs breakfast included in the room charge?
ANo, breakfast is not included in the normal room charge. Packages with breakfast are also available.
QDoes the hotel have non-smoking rooms?
AYes. Please request when you make reservations when you make a booking
(Rooms Reservation: +81-75-223-8489).
QDo you have baby beds?
AYes, baby beds are available on a complimentary basis. Please request when you make reservations.
(Rooms Reservation: +81-75-223-8489)
QDo you have umbrellas?
AYes, please ask our Bell staff.
QIs the hotel open 24 hours a day?
AYes, we provide 24 hour service.

◆F&B

QDo you take reservations at the restaurant and bar?
AYes, please call direct to Prandia at +81-75-223-8973 and Haven at +81-75-223-8974.
QDo you charge for parking?
AWe offer parking for free up to 2 hours.
QCan we bring children to the restaurant?
AYes, the restaurant is popular among family guests, so children are welcomed.
QDo you have dress codes for the restaurant?
ANot in particular.
QIs there any cover charge?
ANo, we don’t charge at either the restaurant and the bar.

◆Weddings

QDo we need appointments for consultation?
ANo, please feel free to visit the Bridal Salon on the 3rd floor.
We are open between 10 am to 6 pm on weekdays, and 9 am to 7 pm on weekends.
QCan we hold an informal dinner party, instead of formal reception?
AYes, please inquire at Banquet Reservations at +81-75-223-8484.
QCan we hold a reception without a ceremony?
AYes, please inquire at Banquet Reservations at +81-75-223-8484.
QCan we hold a flower shower?
AYes, please inquire at Banquet Reservations at +81-75-223-8484.
QCan we hold second parties?
AYes, we offer various packages at our Banquet rooms,
so please inquire at Banquet Reservations at +81-75-223-8484.
QIs there a changing room?
AYes, we offer men’s and women’s changing rooms for free on the 3rd floor.
QDo you charge for parking?
AWe offer parking for free up to 6 hours.
QWhat's the process in making reservations for Wedding receptions?
AWe ask you to pay the deposit of 100,000 JPY, and the reception space will be reserved.
QDo we need to pay deposit for tentative booking?
AWe normally keep the room on hold for 1 week, free of charge.
QHow do we make payment?
AWe ask you to make all the payment before the reception.
We also accept credit card payment, so please inquire at Banquet Reservations at +81-75-223-8484.

◆General Banquet

QDo we need appointments for consultation?
APlease contact our sales team for inquiry and requests at Business Development at +81-223-8486.
QCan you hold standing or sitting style parties?
AWe have various plans to meet your requirements, so please feel free to contact Business Development at +81-223-8486.
QCan we hold second parties?
AYes, the second parties can be held at our banquet rooms or bar. We have various packages, so please feel free to contact Business Development at +81-223-8486.
QIs there a changing room?
AYes, we offer men’s and women’s changing rooms for free on the 3rd floor.
QParking fee?
AWe offer parking for free up to 3 hours.
QHow do we make payment?
AWe ask you to make all the payment on the day you hold the banquet.
We also accept credit card payment, so please inquire at Banquet Reservations at +81-75-223-8484.
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