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FAQ

Information you’ll be happy to know about!

We collect information that our customers want to know about and we feel it’s so important to make sure you’re getting the most out of your trip. If you can not find the answer to your questions here, please contact us directly.
We will be waiting to hear from you.

Q.Can I use my credit card?
The following credit cards are accepted:
JCB, VISA, AMEX, Diners, Mastercard, UC, China UnionPay
Q.Is it possible to send a suitcase (Boston bag) before arrival?
We can keep luggage for you from the morning of your check-in day.
If you send a suitcase (Boston bag) by courier, please specify the check-in day and send it to the address of each hotel by specifying the accommodation date and the name of the guest.

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Q.I would like to send purchased items to the hotel, but is it possible to store them even before arrival?
We are very sorry but in order to maintain safety, the hotel cannot accept or store any items purchased by mail order, or sent by courier services.
Q. Can I be put on a waiting list in case another reservation is cancelled?
We are very sorry, but we do not have any waiting list. Please call us to inquire about availability.
Q.Can I use the internet?
Guests can enjoy free WiFi Internet service in hotel rooms and the lobby. Please ask the front desk staff for the password for the Wi-Fi connection.
Q.What is the check-in and check-out time?
Check-in time is 15:00 and check-out time is 11:00.
However, please note that the hotel may set a different time for room packages or for specific groups.
Please note that if your arrival is later than the check-in time, please inform us in advance. If you do not contact us before the passing of midnight (00:00), your reservation may be cancelled.
Please contact us for early check-in and late check-out requests.
Q.What are the accommodation and breakfast fees for children?
Children under the age of 11 may stay free of charge when using existing bedding in the same room with a parent. Please let us know at the time of reservation. For children under 6 years of age, breakfast is complimentary.
Q.Do you have a cot / crib or baby chair?
the b hotels (Ishin Hotels Group) offers the following services for children under 6 years of age.
Please contact the hotel in advance if you would like to make a reservation for any of the following:
Baby bed (reservation required), baby chair (reservation required), baby bath, mineral water for milk, insulated milk pot, children’s toy set, coloring book, crayons, etc.
Q.When should I cancel my reservation? Do I have to pay a cancellation fee?
Cancellations must be made 2 days prior to arrival.
Cancellation fees will be charged from cancellations made from the previous day.
* Cancellation made the previous day – 20% of the room rate
* Cancellation on the day – 100% of the room rate
* No contact – 100% of the room rate.

* If there is a different agreement in your accommodation plan, that will be prioritized.
Q.How can I make a reservation from overseas?
Please make a reservation by calling the hotel directly as shown on the homepage, or in the hotel where you plan to stay.
Q.Do you have parking?
Each hotel has different parking availability. Please contact the hotel directly if you would like to use this service.

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